Director of Development

Ryan Mahoney

Ryan Mahoney

Director of Product, FirstWho

At this level, fundraisers need to move beyond being individual stars and start building things that stick around after they leave. You want someone who can land a six-figure gift on Tuesday morning, then by Wednesday afternoon walk a junior staffer through handling a donor complaint without jumping in and taking over. The tricky part is finding real evidence they've done both. Most candidates either have great numbers because they rode a well-known organization's coattails, or they've managed people but never actually carried their own portfolio through a rough patch. What you're really hiring for is someone who can sit with discomfort: they don't automatically agree when a donor pushes back, they can tell a board member no when the timing would hurt a community partnership, and they genuinely listen to understand rather than just waiting to talk.

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Competency Questions

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Development Infrastructure and Governance

Operational infrastructure management ensuring ethical data governance, compliant gift processing, equitable practices implementation, and accurate outcome documentation to support program area accountability and audit readiness.

Board Governance and Leadership

Manages board giving campaigns and personal solicitation tracking; orients new board members to fundraising roles; staffs development committee meetings and prepares governance materials.

Interview round: Cross-Functional Partnership

Describe how you have prepared or supported board members to participate in fundraising.

Positive indicators

  • Mentions individual coaching or pairing strategies
  • Describes matching requests to specific strengths
  • References board members who grew in comfort over time
  • Acknowledges that not all participation looks the same

Negative indicators

  • Made identical asks of all board members
  • Provided no support or guidance for fundraising activities
  • Ignored board member discomfort or non-participation
  • Focused only on dollars raised not engagement quality

Attitude Questions

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Active Listening

The disciplined practice of fully concentrating on, understanding, and accurately interpreting verbal and non-verbal information from others before responding, while simultaneously creating psychological safety that encourages disclosure of tacit knowledge, emotional subtext, and politically sensitive information that shapes strategic decisions.

Interview round: Recruiter Screen

Give an example of translating information between two groups who understood an issue very differently—perhaps donors and program staff, or board and frontline team.

Positive indicators

  • Describes specific language or concepts they bridged
  • Notes misunderstanding they prevented
  • Mentions when they brought parties together directly

Negative indicators

  • Simplified to point of distortion
  • Favored one side's framing
  • Positioned themselves as sole interpreter

Progression Framework

This table shows how competencies evolve across experience levels. Each cell shows competency at that level.

Development Infrastructure and Governance

5 competencies

CompetencyJuniorMidSeniorPrincipal
Board Governance and Leadership

Prepares board meeting materials and minutes for development committee; tracks board giving compliance and assists with board member orientation.

Manages board giving campaigns and personal solicitation tracking; orients new board members to fundraising roles; staffs development committee meetings and prepares governance materials.

Leads board development committee and governance relationships; recruits new board members with giving capacity; manages board fundraising expectations and training.

Shapes board strategy for organizational leadership and fundraising excellence; serves as key advisor to Board Chair; designs governance models that ensure sustainable philanthropic leadership.

Data Analytics and CRM Governance

Enters data with high accuracy and attention to hygiene standards; runs standard reports and assists with list pulls under supervision.

Manages CRM configurations and user permissions; develops custom reports and dashboards; ensures data integrity across integrated systems to support segmentation and forecasting.

Leads data governance strategy and policy development; implements predictive modeling and advanced analytics; manages CRM integrations and data migrations.

Architects organizational data infrastructure; establishes ethical data use policies and privacy frameworks; leverages AI and machine learning for donor insights and predictive fundraising.

Development Operations and Compliance

Processes gifts according to compliance standards and gift acceptance policies; maintains filing systems and assists with audit preparation.

Manages gift processing team and daily operations; ensures audit readiness and regulatory compliance; develops standard operating procedures for revenue handling and restricted gift tracking.

Leads operations strategy including risk management and compliance frameworks; oversees development budget and vendor management; ensures international compliance if applicable.

Architects operational infrastructure for organizational scale; establishes compliance standards across jurisdictions; drives operational excellence through process automation and lean methodologies.

Equity and Community-Centric Practices

Participates in equity training and supports community listening sessions; assists with diverse vendor identification and accessibility compliance in communications.

Implements community-centric fundraising frameworks; ensures diverse representation in marketing materials; manages inclusive donor communications and accessibility standards to meet equity audit milestones.

Leads DEI initiatives within development; redesigns processes to center community voice; coaches team on cultural competency and power dynamics in philanthropy.

Transforms organizational culture toward justice-centered philanthropy; designs systems that redistribute power to communities; leads sector advocacy on ethical fundraising and decolonizing wealth.

Impact Measurement and Evaluation

Collects program data and beneficiary stories for donor reports; assists with basic outcome tracking and data entry in evaluation systems.

Develops impact dashboards and reporting templates for donors; manages reporting schedules and ensures accuracy of outcome data in fundraising materials and grant reports.

Leads impact measurement strategy for the development function; designs theory of change for fundraising communications; manages external evaluation partnerships.

Architects organizational impact framework and learning agenda; influences funder measurement standards and practices; leverages evidence for policy advocacy and revenue diversification.

Revenue Strategy and Multi-Channel Execution

6 competencies

CompetencyJuniorMidSeniorPrincipal
Digital Fundraising and Marketing

Executes scheduled email campaigns, processes digital acknowledgments, and maintains content calendars; assists with social media posting and basic analytics reporting.

Optimizes digital conversion funnels and A/B testing for acquisition campaigns; manages broad-based giving days and peer-to-peer platforms; analyzes channel performance metrics to inform tactical adjustments.

Leads integrated digital strategy across email, web, and social platforms; oversees brand consistency in fundraising communications; manages agency and vendor relationships for digital execution.

Architects digital transformation strategy for the development function; pioneers emerging revenue channels including crypto and NFT philanthropy; establishes industry benchmarks for digital donor engagement.

Donor Retention and Stewardship

Processes gifts with high accuracy, generates acknowledgment letters, and maintains donor records; assists with stewardship event logistics.

Designs and manages donor recognition programs and impact reporting schedules; oversees donor societies and benefits fulfillment; conducts personalized stewardship outreach to improve retention metrics.

Leads donor experience and retention strategy; oversees comprehensive stewardship for principal donors; manages donor advisory boards and recognition councils.

Architects organizational donor centricity philosophy; designs innovative impact demonstration platforms; ensures equity in donor access and recognition across all giving levels.

Institutional and Corporate Funding

Researches foundation and corporate prospects; assists with proposal formatting, boilerplate language maintenance, and deadline tracking.

Manages grant calendar and submission workflows; writes complex narrative proposals and budgets; stewards institutional donor relationships through reporting and compliance management.

Leads corporate partnership and foundation strategy; negotiates multi-year funding agreements; manages funder consortiums and collaborative funding initiatives.

Shapes sector-wide funding collaborations and influences institutional funder priorities; secures transformational restricted and unrestricted funding; designs innovative funding mechanisms such as recoverable grants.

Integrated Communications

Drafts content for newsletters and campaign collateral; assists with cross-channel message scheduling and proofreading.

Manages integrated campaign calendars ensuring message alignment between development and marketing; coordinates cross-functional messaging for appeals and maintains consistent organizational narrative.

Leads integrated campaign strategy and narrative development; oversees brand storytelling for fundraising; manages executive communications and thought leadership content.

Architects organizational narrative strategy; influences sector messaging on key issues; leverages communications for policy advocacy and revenue generation at scale.

Major Gift Cultivation

Conducts donor research and supports stewardship activities; assists with event logistics and prepares briefing materials for senior staff.

Manages a portfolio of mid-level and major donors independently; conducts cultivation meetings, solicitation calls, and recognition activities with moderate supervision while maintaining disciplined moves management.

Directs major gift strategy for principal and leadership donors; manages senior volunteer leadership in peer-to-peer solicitation; closes six and seven-figure commitments.

Serves as primary relationship holder for institutional and principal funders; designs legacy and planned giving strategies; advises executive leadership on donor market positioning.

Strategic Revenue Planning

Assists in data collection for revenue forecasts and maintains planning documentation under direct supervision; supports data entry for pipeline management.

Manages segment-specific revenue targets and tactical planning for annual campaigns; independently analyzes historical trends to project quarterly income and allocate resources across donor segments.

Leads organization-wide revenue strategy development, including multi-year forecasting, scenario planning, and alignment with strategic goals; oversees pipeline health across all channels.

Architects transformational funding models and organizational sustainability strategies; serves as external thought leader on revenue diversification and influences sector-wide funding practices.